Hotel Matsunoi (the "Hotel") establishes this Privacy Policy (the "Policy") regarding the handling of users' personal information in the services provided on this website (the "Service").
Article 1 (Personal Information)
"Personal information" refers to "personal information" as defined in the Act on the Protection of Personal Information: information about a living individual that can identify a specific individual by name, date of birth, address, telephone number, contact details, or other descriptions, as well as data relating to appearance, fingerprints, voiceprints, and information such as health insurance card numbers that can identify a specific individual by itself (personal identification information).
Article 2 (How We Collect Personal Information)
The Hotel may ask for personal information such as name, date of birth, address, telephone number, and email address when users register. The Hotel may also collect transaction records and payment information containing users' personal information from the Hotel's partners (including information sources, advertisers, and ad distributors; hereinafter "Partners").
Article 3 (Purposes of Collecting and Using Personal Information)
The purposes for which the Hotel collects and uses personal information are as follows.
• To provide and operate the Hotel's services
• To respond to inquiries from users (including identity verification)
• To send emails about new features, updates, and campaigns for services in use, and about other services we provide
• To contact users as needed, such as for maintenance and important notices
• To identify and refuse service to users who violate the terms of use or attempt to use the Service for fraudulent or improper purposes
• To allow users to view, change, or delete their registered information and view their usage status
• To bill users for paid services
• For purposes incidental to the above
Article 4 (Changes to Purposes of Use)
• The Hotel will change the purpose of use of personal information only when the new purpose is reasonably deemed to be related to the previous purpose.
• If the purpose of use is changed, the Hotel will notify users of the new purpose or announce it on this website by the method prescribed by the Hotel.
Article 5 (Provision of Personal Information to Third Parties)
• Except in the following cases, the Hotel will not provide personal information to third parties without the user's prior consent, except as permitted by the Act on the Protection of Personal Information and other laws.
• When necessary to protect a person's life, body, or property and it is difficult to obtain the individual's consent
• When particularly necessary to improve public health or promote the sound development of children and it is difficult to obtain the individual's consent
• When it is necessary to cooperate with a national or local government agency or its contractor in performing duties prescribed by law, and obtaining the individual's consent could impede the performance of those duties
• When the following matters have been announced or published in advance and the Hotel has notified the Personal Information Protection Commission
• That the purpose of use includes provision to third parties
• The data items provided to third parties
• The means or method of provision to third parties
• That provision of personal information to third parties will be stopped upon the individual's request
• How to accept requests from the individual
• Notwithstanding the preceding paragraph, in the following cases the recipient of the information shall not be deemed a third party.
• When we outsource all or part of the handling of personal information within the scope necessary to achieve the purpose of use
• When personal information is provided in connection with business succession due to merger or other reasons
• When personal information is jointly used with specific parties, and the individual has been notified in advance, or the information has been made readily available to the individual, regarding that fact, the items of personal information jointly used, the scope of joint users, the purpose of use, and the name of the person responsible for managing the information
Article 6 (Disclosure of Personal Information)
• When an individual requests disclosure of their personal information, the Hotel will disclose it without delay. However, disclosure may be withheld in whole or in part if it falls under any of the following, in which case the individual will be notified without delay. A fee of 1,000 yen per request applies to disclosure of personal information.
• When disclosure may harm the life, body, property, or other rights and interests of the individual or a third party
• When disclosure may significantly impede the proper conduct of the Hotel's business
• When disclosure would violate other laws or regulations
• Notwithstanding the preceding paragraph, information other than personal information, such as history and characteristic information, will not be disclosed in principle.
Article 7 (Correction and Deletion of Personal Information)
• If a user's personal information held by the Hotel is incorrect, the user may request correction, addition, or deletion ("Correction, etc.") through the procedures prescribed by the Hotel.
• If the Hotel receives such a request and determines it is necessary to respond, the Hotel will carry out the Correction, etc. without delay.
• The Hotel will notify the user without delay when Correction, etc. has been made or when a decision not to make it has been reached.
Article 8 (Suspension of Use of Personal Information)
• If an individual requests suspension of use or deletion of their personal information ("Suspension, etc.") on the grounds that it is being handled beyond the scope of the purpose of use or was obtained by improper means, the Hotel will conduct the necessary investigation without delay.
• If, based on the investigation results, the Hotel determines it is necessary to respond to the request, it will carry out the Suspension, etc. without delay.
• The Hotel will notify the user without delay when Suspension, etc. has been carried out or when a decision not to carry it out has been reached.
• Notwithstanding the preceding two paragraphs, if Suspension, etc. requires significant expense or is otherwise difficult, and alternative measures can be taken to protect the user's rights and interests, such alternative measures will be taken.
Article 9 (Changes to This Privacy Policy)
• The contents of this Policy may be changed without notice to users, except for matters otherwise provided by law or this Policy.
• Unless otherwise specified by the Hotel, the revised Privacy Policy takes effect when posted on this website.
Article 10 (Contact for Inquiries)
For inquiries regarding this Policy, please contact us below.
Hotel Matsunoi
tel. 03-3200-4773
Email:info@hotel-matsunoi.jp